{"Event":{"ID":73,"Types":{"Types":[{"ID":5,"Name":"Award","ShortName":"Award","GlyphClass":"fas fa-trophy-alt","Colour":"rgb(181, 163, 20)","IsAvailable":true,"Label":"\u003cspan class=\"label\" style=\"background-color: rgb(181, 163, 20); color: rgb(0, 0, 0);\" title=\"Award\"\u003e\u003ci class=\"fas fa-trophy-alt\"\u003e\u003c/i\u003e \u003cspan class=\"short-name\"\u003eAward\u003c/span\u003e\u003c/span\u003e"}],"Names":"Award","Labels":"\u003cspan class=\"label\" style=\"background-color: rgb(181, 163, 20); color: rgb(0, 0, 0);\" title=\"Award\"\u003e\u003ci class=\"fas fa-trophy-alt\"\u003e\u003c/i\u003e \u003cspan class=\"short-name\"\u003eAward\u003c/span\u003e\u003c/span\u003e"},"IsDraft":false,"Name":"2023 NFAN AWARDS: JIM KEETCH FARM ATTRACTION OF THE YEAR – LARGE (75k+ visitors pa)","Description":"\u003cfigure\u003e\u003cimg src=\"https://members.farmattractions.net/Client/Images/Cms/piglet-5240704_1920.jpg\" data-image=\"y2u5ub9n3ncs\"\u003e\u003c/figure\u003e\n\u003ch1\u003eJIM KEETCH FARM ATTRACTION\u0026nbsp;OF THE YEAR AWARD – LARGE (75k+ visitors pa)\u003c/h1\u003e\n\u003ch2\u003e\u003cspan style=\"color: rgb(149, 55, 52);\"\u003eDeadline for submission: 30th June 2022\u003cbr\u003e\u003cbr\u003e\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003e\u003cstrong\u003eSummary\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003eAre you an attraction with over 75k visitors a year? This award recognises the attraction that has delivered the best overall customer experience.\u003c/p\u003e\n\u003cp\u003e\n\u003cspan style=\"font-size: 18px;\"\u003e\u003cspan style=\"font-size: 20px;\"\u003e\u003cspan style=\"font-size: 20px;\"\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003eHow to Enter\u003c/span\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eYou have two ways to enter...\u003c/p\u003e\n\u003cp\u003eOption 1. Complete this form \u003ca href=\"https://www.farmattractions.net/wp-content/uploads/2022/04/2023_Awards_Entry_Form_-_Large_Farm_Award.pdf\"\u003ehttps://www.farmattractions.ne...\u003c/a\u003e \nand email to \u003ca href=\"mailto:info@farmattractions.net\"\u003einfo@farmattractions.net\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eOption 2. Follow the steps below to enter online\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. \u003c/strong\u003eRead\nthe Key Points \u0026 Considerations and Judging Criteria on this page\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e2.\u003c/strong\u003e Click\non the \u0027Sign Up\u0027 button\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e3.\u003c/strong\u003e Complete\nthe submission form\u003c/p\u003e\n\u003cp\u003eOnce you have submitted your form, you will receive an email to\nconfirm we have received your entry. . If you do not\nreceive an email within 7 days of submitting your form, please email \u003ca href=\"mailto:info@farmattractions.net\" target=\"_blank\" title=\"mailto:info@farmattractions.net\" aria-label=\"Link info@farmattractions.net\"\u003einfo@farmattractions.net\u003c/a\u003e\u003cspan style=\"color: rgb(149, 55, 52);\"\u003e\u003cbr\u003e\n\u003cstrong\u003e\u003cbr\u003e\n\u003cstrong\u003eImportant Information:\u003c/strong\u003e\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e\n- When you are completing the form online DO NOT refresh the page\nbefore you have submitted the form as you will lose your answers.\u003cbr\u003e\n- You have the option to semi-complete this form and edit at another time, to\ndo this, when you are in the form click on \u0027Submit\u0027 and your answers will\nbe saved. To edit, [go back here (\u003ca href=\"https://members.farmattractions.net/Events/Calendar/View?id=33\"\u003ehttps://members.farmattraction...\u003c/a\u003e)\nand click on the pencil icon next to your form.\u003cbr\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003eKey Points and Considerations\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003c/strong\u003eThe judges are looking for examples of excellence in all areas of your business. \u003c/p\u003e\n\u003cp\u003eThe first stage of judging is based on evaluations of the written applications and evidence. Please answer each question on the form in as much detail as possible as this is the main information that the judges have on which to base their decision for short-listing. \u003c/p\u003e\n\u003cp\u003eAnimal Attraction Assurance Scheme Certification - A percentage of the score will be awarded to attractions who hold AAAS certification where relevant (i.e. won’t apply to attractions who do not have farm animals).\u003c/p\u003e\n\u003cp\u003eA shortlist of finalists will be selected from the written applications, who will receive a judge’s visit. Claims in applications must be substantiated and may be subject to testing by judges.\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003e\u003cstrong\u003e\u003cstrong\u003eEntry Information Required\u0026nbsp;\u003c/strong\u003e\u003c/strong\u003e\u003cbr\u003e\u003c/span\u003eWhen you enter this award, we\u0027re looking for answers to the below questions (maximum of 200 words).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e1: Commitment to Excellence\u0026nbsp;\u003cbr\u003e\u003c/strong\u003eDescribe your values, philosophy and commitment to excellence, and tell us what you think puts you ahead of the competition. If you have won other awards list them here. What is the unique selling point of your business and how do you communicate that to your visitors?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e2: Outstanding Customer Service\u003cbr\u003e\u003c/strong\u003eHow do you ensure that your visitors have an enjoyable and memorable visit? Judges will be looking for evidence of your quality standards and procedures. How do you monitor customer feedback and deal with complaints. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e3: Staff Training \u0026 Development\u003c/strong\u003e\u003cbr\u003eOutline your training values and philosophy, how do you ensure that staff remain motivated and feel part of a team? What investment has been made in staff training and development in the last 2 years. The judges will be looking for examples of how the training has been put into practice and examples of how it has improved the visitor experience and contributed to the success of the business. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4: Quality Improvements \u0026 Developments\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eGive details of any specific Quality Improvements and Developments that you have made to your business to enhance your visitors’ experience within the last two years. This could be capital investments in new facilities, refurbishments, or changes to systems and procedures etc. What impact did this have on your business? For example, increase in business, increase in positive customer comments. Please give examples.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e5: Innovative Marketing and Promotion\u003c/strong\u003e\u003cbr\u003eExplain briefly how you attract new and/or repeat business and any innovative marketing and promotional campaigns you have carried out in the past two years. What impact did this have on your business? How did you measure the impact? For example, increase in business, increase in positive customer comments. Please give examples.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e6: Accessibility \u0026 Sustainability\u0026nbsp;\u003cbr\u003e\u003c/strong\u003eHave you made a significant and/or special contribution in the areas of Accessibility and/or Sustainability? If so, what prompted this action? For example: Do you specialise in offering access to visitors with particular needs? What are your ‘green’ credentials?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e7: Catering \u0026 Retail\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eWhat makes these areas special? For example, is produce and merchandise locally sourced? Is produce and merchandise themed to the attraction?\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e8. Animal Welfare \u0026 Visitor Interaction\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eDescribe how your animals are housed and your procedures for visitor access and interpretation. What are your policies for animal care and record keeping. Include reference to your procedures for safe animal contact, staff training and risk assessments.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 20px;\"\u003e\u003cspan style=\"color: rgb(0, 128, 0);\"\u003eSupporting Documents \u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/strong\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003eMaximum of 12 single side pages of Supporting Documentation\u003c/li\u003e\u003c/ul\u003e\n\u003cul\u003e\u003cli\u003eLink to your website\u003c/li\u003e\u003c/ul\u003e\n\u003cul\u003e\u003cli\u003eVideo(s) of your attraction \u003c/li\u003e\u003c/ul\u003e\n\u003cul\u003e\u003cli\u003e10 recent colour photos to include entrance, car parking facilities, toilet facilities, café, gift shop, indoor play area, outdoor play area, animal barns, seasonal activities, party facilities\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-size: 20px;\"\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 20px;\"\u003e\u003cbr\u003eIndependent Judge\u003c/span\u003e\u003c/strong\u003e\u003c/strong\u003e\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eEntries will be judged on the supporting documentation and site visits. The judge will shortlist 4 attractions after the \u003cstrong\u003esubmission deadline of 5pm on 30th June 2022. \u003c/strong\u003eThis award will be judged by\u0026nbsp;Richard Nicholson from\u0026nbsp;Cannon Hall Farm.\u003cbr\u003eFinalists will be announced at the end of 2022 and the winners revealed at the NFAN Annual Conference \u0026 Trade Exhibition in early 2023.\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(149, 55, 52);\"\u003eTo be considered for the award your attraction must abide by the following 15 Industry Code of Practice guidelines. AAA certification will also be a factor.\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e1.\u003c/strong\u003e You have read the Code of Practice and a copy is available at your site\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e2.\u003c/strong\u003e You \u0026 your staff have watched \u0026 understood the importance the CoP video to keep visitors and staff safe on your site\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e3.\u003c/strong\u003e You have an effective written risk assessment procedure\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.\u003c/strong\u003e Information is available to visitors to cover the possible risk to health / adequate information is given to visitors on the possible risks to health\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e5.\u003c/strong\u003e There is hand washing information available \u0026 signage to advise visitors to wash their hands before eating and drinking after contact with animals.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e6.\u003c/strong\u003e Your attraction provides and maintains adequate hand washing facilities\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e7.\u003c/strong\u003e Hand washing stations servicing animal contact areas and eating areas have hot and cold or warm running water, liquid soap is provided.\u003c/p\u003e\n\u003col\u003e\u003c/ol\u003e\n\u003cp\u003eNote: If the site is open on an occasional basis then cold running water, soap and paper towels would be acceptable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e8.\u003c/strong\u003e\u0026nbsp;Instructions on hand washing techniques are displayed.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e9.\u003c/strong\u003e Cleansing wipes or anti-bacterial gels, where used, are in addition to proper hand washing – not as a substitute, (these can be situated elsewhere on site but not near animals as visitors might decide to use sanitiser instead of soap and water).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e10.\u003c/strong\u003e All visitor routes are kept clean of animal faeces to reduce the risk of cross contamination including FYM and liquid waste. Animal pens are boarded/barriered to prevent faecal run and are cleaned regularly with DEFRA approved disinfectant.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e11. \u003c/strong\u003eThe public are prevented from entering animal pens. Where animals are moved internally on the site or animals are brought out to visitors (lamb feeding etc), all muck is picked up immediately to prevent contamination on shoes and pushchairs and hard surfaces are cleaned down every time.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e12.\u003c/strong\u003e Visitors are prohibited from eating and drinking in animal contact areas.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e13.\u003c/strong\u003e Children’s play areas and picnic areas are separated from animal contact areas, contact with animals is prevented e.g. by double fencing.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e14.\u003c/strong\u003e Staff appreciate risks associated with non-hand washing, staff are able to provide visitors with relevant information/guidance on potential risks.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e15.\u003c/strong\u003e All areas which the public have access to must be clearly defined – “no entrance” signs clear.\u003c/p\u003e\n\u003col\u003e\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-size: 20px;\"\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 128, 0);\"\u003eSupport\u003c/span\u003e\u003c/strong\u003e\u003c/strong\u003e\u0026nbsp;\u003c/span\u003e\u003cbr\u003eFor any queries or support please contact Jodie Kimble on \u003ca href=\"mailto:marketing@farmattractions.net\" rel=\"nofollow\"\u003emarketing@farmattractions.net\u003cbr\u003e\u003c/a\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(0, 128, 0); font-size: 24px;\"\u003eGOOD LUCK!\u003c/span\u003e\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/p\u003e","VenueName":"Deadline to enter: 30th June 2022","VenueMapLocation":null,"VenueLatitude":null,"VenueLongitude":null,"VenueWhat3Words":null,"IsPastEvent":false,"Date":"Thu, 30","DateTooltip":"Thursday, 30 June 2022 23:59","StartDate":"Thu, 30 Jun 22","EndDate":"Thu, 30 Jun 22","MultiDayDateRange":"30 Jun 22 - 30 Jun 22","ShortDate":"30/06/2022","FullDate":"Thursday, 30 June 2022","FullEndDate":"Thursday, 30 June 2022","StartTime":"23:59","EndTime":"23:59","IsAllDay":false,"IsMultiDay":false,"DayCount":1,"Time":"23:59","TimeText":null,"Month":{"ID":"June2022","HasValue":true,"Month":"June","Year":2022},"IsSeries":false,"IsInSeries":false,"IsFirstInSeries":false,"IsLastInSeries":false,"SeriesID":null,"CanSignUpForInstances":true,"CanSignUpForWholeSeries":false,"HasCosts":false,"CostDescription":"","TokenRewardDescription":null,"Organizer":{"IsMessageMeAvailable":false,"ID":2,"Name":"Jodie Kimble","CompanyName":"NFAN"},"SecondOrganizer":{"IsMessageMeAvailable":false,"ID":null,"Name":null,"CompanyName":null},"OrganizingBranch":{"ID":0,"Name":null,"Description":null,"Icon":null,"Colour":null,"Depth":0,"Indent":0,"CanBeSelected":false,"Sections":null,"Label":"","LabelLarge":""},"OrganizingSection":{"ID":0,"Name":null,"Description":null,"Icon":null,"Colour":null,"SeasonStartDate":null,"IsDefined":false,"IconWithColour":"","IconAndName":"","Label":""},"IsSignUpEnabled":true,"GuestsAllowed":{"Value":false,"Formatted":"\u003cspan class=\"answer answer-danger\" title=\"No\"\u003e\u003ci class=\"fas fa-times\"\u003e\u003c/i\u003e\u003cspan\u003eNo\u003c/span\u003e\u003c/span\u003e"},"SignUpSummary":"","SignUpOpeningTime":null,"SignUpClosingTime":"Thursday, 30 June 2022 23:59","IsSignUpWindowOpen":true,"HasSignUpClosed":false,"ParticipantsDescription":null,"AutoRefundOnWithdraw":false,"ClosingDateTimeForAutoRefunds":"Thursday, 30 June 2022 23:59","Instance":{"UserLoggedIn":false,"IsAdmin":false,"IsFull":false,"IsAttendeeCountPrivate":true,"MinAttendees":null,"MaxAttendees":null,"AttendeeCount":0,"PendingCount":0,"WaitingCount":0,"HasWaitingList":false,"ResourceCount":null,"AllocatedResourceCount":null,"IsUserSignedUp":false,"IsUserPending":false,"IsUserConfirmed":false,"IsUserOnWaitingList":false,"IsUserPlaceOffered":false,"IsSignUpEnabled":true,"CanSignSomebodyUp":true,"CanRegisterAndSignUp":false,"NoSignUpReason":null,"IconTitle":"You are not signed up to this event","SignUpID":0},"Series":{"UserLoggedIn":false,"IsAdmin":false,"IsFull":false,"IsAttendeeCountPrivate":false,"MinAttendees":null,"MaxAttendees":null,"AttendeeCount":0,"PendingCount":0,"WaitingCount":0,"HasWaitingList":false,"ResourceCount":null,"AllocatedResourceCount":null,"IsUserSignedUp":false,"IsUserPending":false,"IsUserConfirmed":false,"IsUserOnWaitingList":false,"IsUserPlaceOffered":false,"IsSignUpEnabled":false,"CanSignSomebodyUp":false,"CanRegisterAndSignUp":false,"NoSignUpReason":null,"IconTitle":null,"SignUpID":0},"CanSignSomebodyUp":true,"CanRegisterAndSignUp":false,"NoSignUpReason":null,"CanSetMatchAvailability":false,"UserSignUps":[],"HasNotes":false,"NotesTitle":null,"HasForms":true,"HasAddOns":false,"HasResources":false,"ResourceTerm":null,"CanPurchaseAddOns":false,"IsCancelled":false,"CancellationReason":null,"IsShadowEvent":false,"ViewURL":"https://members.farmattractions.net/Events/Calendar/View?id=73","NoMatchAvailabilityReason":null,"CanAdmin":false,"RefundsPending":false,"CanViewAttendees":false,"CanRecordAttendance":false,"CanPublish":false,"CanDelete":false,"CanEdit":false,"CanCancel":false,"CanUnCancel":false,"CanDuplicate":false,"CanSyncSignUps":false,"UserLoggedIn":false,"CanEmail":false},"OpenGraphTagsHtml":"\u003cmeta property=\"og:title\" content=\"2023 NFAN AWARDS: JIM KEETCH FARM ATTRACTION OF THE YEAR – LARGE (75k+ visitors pa)\" /\u003e\n\u003cmeta property=\"og:type\" content=\"website\" /\u003e\n\u003cmeta property=\"og:url\" content=\"https://members.farmattractions.net/Events/Calendar/View?id=73\" /\u003e\n\u003cmeta property=\"og:image\" content=\"https://members.farmattractions.net/Client/Images/Cms/piglet-5240704_1920.jpg\" /\u003e\n\u003cmeta property=\"og:description\" content=\" JIM KEETCH FARM ATTRACTION OF THE YEAR AWARD – LARGE (75k+ visitors pa) Deadline for submission: 30th June 2022 SummaryAre you an attraction with over 75k visitors a year? 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